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IS THERE PERSONALIZATON AVAILABLE?
IS THERE AN EXTRA CHARGE FOR PERSONALIZATION?
HOW DO I GET A PERSONAL PHOTO TO YOU FOR INSERTION INTO AN ITEM?
IF I DECIDE THAT I DONT LIKE THE FINAL PERSONALIZED PRODUCT, AND I GET A REFUND?
HOW CAN I FIND OUT MORE ABOUT A LISTED ITEM?
WHAT IS THE RETURN POLICY?


IS THERE PERSONALIZATON AVAILABLE?
YES, ON SOME ITEMS SUCH AS MOUSE PADS AND WALL CLOCKS. ALL ITEMS THAT CAN BE PERSONALIZED WILL BE INDICATED ON THE ITEM DESCRIPTION PAGE.

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IS THERE AN EXTRA CHARGE FOR PERSONALIZATION?
YES & NO. NO ON SIMPLY ADDING NAMES OR DATES. YES ON PERSONAL PHOTO INSERTION. MOST ITEMS THAT ALLOW PERSONAL PHOTO INSERTION WILL BE INDICATED ON THE ITEM DESCRIPTION PAGE, AND THESE CHARGES ARE BUILT IN. THERE IS AN EXTRA $1.50 PER PHOTO FOR MORE THAN THAT ALLOTTED IN ITEM DESCRIPTION.

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HOW DO I GET A PERSONAL PHOTO TO YOU FOR INSERTION INTO AN ITEM?
JPEG, BMP, GIF, TIFF FORMATS ONLY CAN BE EMAILED TO ME AT ORDER.JULIARTZ.@GMAIL.COM JUST REMEMBER TO MAKE SURE THAT THE PHOTO YOU SEND IS AT LEAST A 2.5 X 3.5 IN SIZE FOR WALL CLOCKS & 4 X 6 IN SIZE FOR MOUSE PADS AND T-SHIRTS BEFORE SCANNING. ALSO MAKE SURE THAT THE PHOTO IS CLEAR AND IN FOCUS. WE DO NOT DO PHOTO MINIPULATION. FOR ANY ADDITIONAL INFORMATION YOU CAN CONTACT US AT ADMIN@JULIARTZ.COM

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IF I DECIDE THAT I DONT LIKE THE FINAL PERSONALIZED PRODUCT, AND I GET A REFUND?
NO. ALL PERSONALIZED ITEMS ARE ALL SALES FINAL. A WATERMARKED PROOF WILL BE EMAILED TO YOU PRIOR TO PRODUCTION FOR FINAL APPROVAL. ONCE APPROVAL AND PAYMENT IS RECEIVED, ALL SALES ARE FINAL.

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HOW CAN I FIND OUT MORE ABOUT A LISTED ITEM?
FIRST READ THE DESCRIPTIONS LISTED ON THE ITEM LISTING PAGE FOR EACH ITEM. IF YOUR ANSWER IS NOT THERE, YOU CAN CONTACT US AT ADMIN@JULIARTZ.COM

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WHAT IS THE RETURN POLICY?
SEE TERMS LINK. 1) NO RETURNS ON ANY/ALL PERSONALIZED ITEMS AFTER FINAL APPROVAL HAS BEEN RECEIVED. 2) ON ALL NON-PERSONALIZED ITEMS, ONLY IF DAMAGED IN SHIPPING OR NOT MEETING ITEM DESCRIPTION, AND ONLY AFTER CONTACTING US FOR PRIOR APPROVAL AND RECEIVING AN RA NUMBER. 3) IF APPROVED, REFUND MINUS ANY/ALL SHIPPING/HANDLING CHARGES WILL BE ISSUED WITHIN 72 HOURS ONLY IF: a) ITEM IS RECEIVED IN THE SAME RESALABLE CONDITION (UNLESS DAMAGED IN SHIPPING). b) IF RECEIVED WITH 10 BUSINESS DAYS FROM RECEIPT OF RA NUMBER. 4) ALL RETURN SHIPPING AND PACKING CHARGES THE SOLE RESPONSIBILITY OF BUYER.

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Last Updated: 21 Nov 2011 17:42:14 PST home  |  about  |  terms  |  contact
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